Welcome to Symbol-X LeadFlow. These Terms of Service govern your use of our platform, software, and associated operational services. By deploying our infrastructure, you agree to these terms.
1. Service Provision
Symbol-X LeadFlow provides an automated inquiry capture, qualification, and routing system tailored for estate agencies. We guarantee the software's uptime, rapid response handling, and integration functionality as defined in your specific Service Level Agreement (SLA).
2. Agency Responsibilities
As the adopting agency, you are responsible for maintaining the accuracy of the property data, calendar availability, and staff routing preferences provided to our system. You must ensure that you hold the necessary legal rights to market the properties processed through our infrastructure.
3. Data Ownership & Security
You retain full, exclusive ownership of all leads, inquiries, and customer data processed by our system. Symbol-X LeadFlow acts solely as a data processor. We employ military-grade encryption in transit and at rest to ensure the absolute security of your proprietary business information.
4. Operational Guarantees
We build systems designed to eliminate human lag. If our platform fails to maintain our guaranteed sub-60-second response latency for incoming web leads (excluding scheduled maintenance), you may be entitled to SLA credits as outlined in your operational contract.
5. Limitation of Liability
While we guarantee the operational execution of our lead capture and routing algorithms, Symbol-X LeadFlow is not liable for the ultimate conversion rates of your internal sales team or the final closure of property transactions.
6. Termination
Either party may terminate the operational contract with 30 days written notice. Upon termination, all your proprietary lead data will be securely exported to you, and subsequently permanently deleted from our servers to ensure your data security.